Your SaaS Loses 9% of MRR to Failed Payments
20-40% of SaaS churn is involuntary — customers who wanted to stay but couldn't pay.
AI-powered dunning that recovers 50-70% of failed payments with smart retry logic, multi-channel outreach, and payment method updates. Your finance team stays in control.
The SaaS Revenue Leakage Crisis
Payment failures cost approximately 9% of annual revenue without active recovery. For a $10M ARR company, that's $900K/year walking out the door silently. [Baremetrics]
Involuntary Churn Dominates
Of total SaaS churn comes from failed payments, not unhappy customers. Credit card decline rates average 10-15% for recurring charges. Without active dunning, only 30% self-recover. [Recurly, Stripe, Churnkey]
Dunning Is Broken
Average recovery rate with basic email-only dunning. 62% of SaaS companies still rely on generic retry logic with no payment method update flows. Intelligent retry timing recovers 15-25% more. [Recurly, ProfitWell/Paddle, Stripe]
Revenue Leakage Compounds
Of total revenue lost to billing errors, failed upgrades, and uncollected expansion revenue. 42% of SaaS finance teams report difficulty reconciling billing data with their GL. [MGI Research, Maxio, Sage Intacct]
Expansion Revenue Fails
Higher failure rate on expansion charges vs base subscriptions. Expansion revenue accounts for 30-40% of new ARR at top-quartile companies — but collection is the weak link. [Bessemer, OpenView]
Manual Dunning (Industry Average)
- Recovery rate: 25-35% with basic email-only dunning
- Fixed retry schedule: same time for every card type and bank
- Single channel: email-only dunning with generic templates
- No payment method update flow — customer must find settings
- Manual reconciliation: 15-20 hrs/week matching Stripe to GL
- No churn isolation: can't separate involuntary from voluntary
With Singoa AI Recovery
- Recovery rate: 50-70% with ML-optimized smart dunning
- AI retry timing: optimized per card type, bank, customer history
- Multi-channel: email + in-app + SMS orchestrated sequences
- Auto payment method update via secure links and tokenization
- Auto-reconciliation: billing platform synced to GL in real-time
- Involuntary churn isolated: NRR/GRR tracked with recovery attribution
How Singoa Recovers Your Lost MRR
Four integrated modules that work together to eliminate involuntary churn and maximize net revenue retention.
Recover 50-70% of Failed Payments Automatically
ML-optimized retry timing based on card type, bank patterns, and customer payment history. Smart retries recover 15-25% more than fixed-schedule retries. Multi-channel dunning sequences with email, in-app, and SMS outreach.
- ML-optimized retry timing per card type and bank
- Multi-channel dunning: email + in-app + SMS
- Secure payment method update links
- Network tokenization for card-on-file updates
- Real-time recovery tracking and attribution
Your Revenue Recovery Potential
Based on industry benchmarks: 50-70% recovery of failed payments, 20-30% DSO reduction. Most companies see full ROI within 2-3 months. [Recurly, Tesorio, HighRadius]
Revenue Recovery Calculator
Connects to Your Existing Stack
Native integrations with every major billing platform, accounting system, and CRM. OAuth connect in minutes — no data migration required.
Billing & Subscription
Accounting & ERP
CRM & Sales
Enterprise-Grade Security
Your subscription revenue data deserves the highest level of protection. Singoa meets the security standards your enterprise customers require.
SOC 2 Type II
Annual audit of security controls, availability, and confidentiality. Your subscription data is protected by enterprise-grade security.
PCI DSS Compliant
Payment card data handled in full compliance with PCI DSS standards. Tokenized storage — we never store raw card numbers.
Data Security
AES-256 encryption at rest, TLS 1.3 in transit. Role-based access controls, audit logging, and data residency options for enterprise customers.
Frequently Asked Questions
Everything SaaS finance teams ask about AR automation and dunning management.
Stop Losing MRR to Failed Payments
Book a 15-minute demo. See exactly how much revenue you can recover with AI-powered dunning and payment recovery.